Welcome Login | New User

Cancellation & Return Policy

Cancellation

Upon receiving the order from you Kivash.com usually processes the order immediately. But we can only cancel the order if we have not yet processed your order. Please email with 1(One) day from the date of order to customercare@kivash.com to initiate the process. Our team will guide you through the various steps involved with cancelling your order and even let you know if we can cancel the order at all.

Return & Replacement:

Kivash.com has a customer friendly Return & Replacement policy. Subjected to the product(s) is/are returned to our office within 7 (Seven) days from the date of delivery, in the condition it was delivered, unused, un-washed along with the packaging, tags etc the following scenarios apply.

Updates to Cancellation & Return Policy

From time to time Kivash.com can/will review the policies and make changes without any notice to the users. Cancellation & Return Policy was last updated on December 12, 2011.

  • Size/Color Exchange: The product(s) doesn t fit you. Didn t like the color of the product(s). No matter. Kivash.com will replace the product(s) with the new preference(s). In case the design is unavailable in the Size/Color you asked for we will ask you to choose from the available options. The customer has to bear the cost of shipping to replace the product(s). Write to customercare@kivash.com to know more.
  • Damaged: The product(s) received is/are damaged. Kivash.com will replace the product(s). If we are out of stock on the said product(s) we will ask you to choose from the available options. Kivash.com will bear the cost of shipping the new un-damaged product(s) back to you. Write to customercare@kivash.com to know more.
  • Unhappy: Unhappy with our product(s). Kivash.com will give you a store credit for the purchase amount after deducting payment gateway charges, transaction tax and shipping. The credit will be available to you for 3 (Three) months. The customer has the bear the cost of shipping the unsatisfied product back to our office. Write to customercare@kivash.com to know more.